Can't Find Your Package?

Order Tracking and Delivery Assistance:

  • Log into your account or refer to the shipping email for order status and tracking information.
  • Check the tracking number to determine if the order is in transit or marked as delivered.

Once we hand over your package to the shipper, we no longer have access to it. We see the same tracking information that you see.

If Order is Running Late:

  • Contact your local post office. This sometimes shakes it loose.

If Order Shows Delivered:

Don't worry; lost packages are VERY rare. Follow these steps:

  1. Check around your property, including back and side doors, mailboxes, and porches. The carrier may have hidden it for security.
  2. Consult with all individuals at the delivery address—family members, roommates, friends, guests, or visitors. Often, the package is set aside and forgotten.
  3. For apartments, businesses, college dorms, etc., inquire with office personnel, covering different workdays if needed.
  4. Occasionally a package is scanned as delivered before it's actually dropped off. You will normally receive the package the next day.
  5. Ask your carrier; they often remember where they left packages.
  6. If your carrier doesn't recall, contact your LOCAL post office with the tracking number for precise information. If you contact us, we see the same information that you see. Your local post office may have additional information.
  7. Check with neighbors; carriers may leave packages with them.
  8. If a signature is required, and no one was available, the carrier should leave a notice; check with your local post office. We add signature to large orders and orders with address issues.
  9. For certain rural addresses, carriers may hold packages at the nearest post office for pick-up.
  10. International shipments may have customs duties, taxes, or require a signature. Contact local customs and/or post office for details.

Important Note: We are not responsible for items held at the post office for pick-up or for incorrect addresses. Shipments are sent to the address provided during checkout.