Returns and Exchanges

We happily accept returns and exchanges for new unused items up to 30 days from the original delivery date.

  • 30 Day Returns & Exchanges
    Orders placed after November 1 have an extended return/exchange date of January 31.
  • Exchanges ship back to you at no additional cost (USA).

For exchanges and returns, we require a notarized signature, blood sample, and... just kidding!

Returns and exchanges are easy! Items must be in new re-sellable condition with all original retail packaging.

How To Submit a Return Request

  1. Click here: Request Return/Exchange
  2. Click the order that you want to submit the return for.
    If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Click "Submit request".

    If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund or your exchange will be shipped.

    If the return was not approved in advance or is not in the original condition with all retail packaging, a 15% restocking fee will be charged.

    Refunds/Exchanges for Specials and Free Shipping Orders

    The original terms must be met for all specials, sales, discounts, free shipping, and price breaks, or the refund will reflect the new pricing. For example, if free shipping was used, the order must still meet the free shipping terms, or the original shipping charges will be deducted from the return amount.

    Items returned that qualified for free shipping, will be refunded less the actual amount of the original shipping charge.

    Return/Exchange Details

    • Item(s) must be in new unused condition.
    • For exchanges, we will ship your exchange back to you at no additional charge to USA addresses (shipping is not covered for international exchanges).
    • Clearance items are a great deal and, as such, are exchange only. We do not cover any shipping for clearance exchanges.
    • Refunds will be given in form of original payment for purchase price only (shipping not refunded).
    • Any items not returned as part of kits or packages will be considered a retail purchase and will be deducted from the original amount of your order.
    • We do not offer refunds/exchanges on items returned after the 30-day refund window.
    • The return policy does not apply to bulk and special orders.
    • eBooks are non-refundable as there is no way to physically return the product.

    Special Circumstances

    Sometimes there are special circumstances. Let us know! Remember, we are human and have feelings too. Sugar will get you further than vinegar, and flattery will get you everywhere!

    Sometimes we make mistakes (how embarrassing!). If you find a mistake, please contact us so that we can correct it as soon as possible.