Question 1

Is your henna safe?

Accepted Answer

I'm glad you asked! YES! Our henna is safe. We source our henna directly from growers that provide us with high quality unadulterated henna product. Since we don't use distributors, we can be sure that we are getting consistent high quality henna.Learn more about henna safety on the safety page of our free Henna Learning Center.

Question 2

How do I use your products?

Accepted Answer

Our DIY page at the Henna Learning Center has instructions for most of our products, and most have videos!Find everything from mixing henna, creating henna freckles, storing henna, cleaning bottles, rolling cello cones, and so much more!

Question 3

I'm having trouble with my henna. What do I do?

Accepted Answer

We have you! Actually I, Jody, have you!Check out the Troubleshooting Page at our free Henna Learning Center.In addition to finding the solution to your problem, you'll find tons a great information to make your henna journey easier and more fun.Be sure to check out the hundreds of FREE henna designs!

Question 4

How do I access my eBooks?

Accepted Answer

Accessing your eBooks is easy and convenient. Follow the steps below to download your eBooks from multiple sources, ensuring you have access whenever you need it.1. There will be a download button on the Order Confirmation/Thank You page during checkout.2. You will receive an email with a download button. Save this email for future reference.3. Ebooks are available in your Beachcombers account.- Go to your account and click on the order that contains the eBook(s) you ordered.- Click on the "Order Status Button".- Click on the purple "Downloads" button.- Click the download icon beside the eBook you want to download.-Save the eBook to your computer.If in doubt, email us and we'll be happy to send you the download link!

Question 5

Which henna is better? ORa or Jamila henna?

Accepted Answer

That's a personal preference, but I use ORa henna on my clients and myself.ORa henna leaves beautiful dark color, is a super stable henna, sticks well to the skin, and has a gorgeous stringy texture that allows me to work faster and get cleaner lines. ORa also leaves great color on the hair and it's easier to rinse out the paste.Jamila is the oldest, most well-known professional henna brand. I used Jamila back when we didn't have many professional-grade choices. It's still a solid henna choice with a creamy texture, just not my personal favorite. To get cleaner lines, adding sugar is a great help or mixing some ORa henna into it.You can always try both to see what works for you, but if you are new to henna, I suggest sticking with ORa henna.

Question 6

What crop year is your henna?

Accepted Answer

See our current available henna crop here.

Question 7

I'm new to henna. Which henna kit should I buy?

Accepted Answer

Welcome to henna! The kit you buy depends on your goals as a henna artist. Is this to try out a couple of times and be finished with it? Is this an ongoing hobby? Are you looking to go pro someday?I'm doing henna a couple of times for fun, but not looking to make it an ongoing thing. Great! I suggest the Fun & Easy kit. You can always add a few extra cones if you want more henna.I really like henna and think I want to make it an ongoing hobby. Ahhhh! My people! I suggest learning to mix your own henna if this will be an ongoing hobby. Try the Essential Henna Kit or the Big Bad Henna Kit, depending on which better fits your budget. The Big Bad kit has both henna powder for mixing and ready-made paste to use right away.I'm looking to possibly go pro.Congratulations on your up-and-coming business! The Professional Salon Kit is for you. I also suggest the First Gig eBook. It will help you avoid common mistakes and kick off your journey right.

Question 8

What are the details for free shipping?

Accepted Answer

We are glad you asked! We offer free standard ground shipping for qualifying orders:- USA Orders Over $100- Florida Orders Over $60- USA Military AA, AE, APO, and FPO AddressesTo be eligible for free shipping, the order subtotal must meet the specified minimums before shipping and after discounts.This means 99.99 doesn't qualify, BUT I have a tip for you! If you are close to the free shipping mark but not quite there, eBooks will qualify you for free shipping and we have eBooks starting at only .99.Refunds for orders that originally qualified for free shipping will be adjusted for actual shipping costs if the order no longer meets the minimum requirements.We are sorry that we cannot offer free shipping for any international orders.

Question 9

How long will it take to receive my order?

Accepted Answer

You get to choose how fast you get your order! Orders ship within one business day Monday-Friday (excluding postal holidays).Economy: 2-8 daysPriority: 2-4 daysExpress: 1-2 daysFed-Ex Express: 1 dayGet complete details on our shipping page here.Complete international shipping information is here.

Question 10

How to track my order?

Accepted Answer

Your tracking info is automatically emailed to you! You can also sign into your account to access it.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. We ship to most countries. During checkout, we'll ask for your shipping address details.If your country is not listed, try parcel forwarding:Parcel Forwarding Companies provide a local USA address for us to ship to, forwarding the package to your international location. Even if we do ship to your country, you can still use these services since they are often cheaper. Just Google Parcel Forwarding and your location to find one!

Question 12

When do you ship?

Accepted Answer

Fast!- We ship orders Monday-Friday (except on holidays).- Orders ship within one business day.- Orders received before 10:00am EST time will ship the same day.For example, an order placed at 2:00pm EST on Friday will ship on Monday.An order placed at 9:30am EST on Tuesday will ship out the same day.If the USPS is closed, so are we.

Question 13

My order never arrived. What do I do?

Accepted Answer

Don't worry; lost packages are VERY rare! First check your tracking to see if it is still in transit or if it's showing delivered. If it is still in transit, contact your LOCAL post office. We can't see any more than what you see, but your local post office often has more information.If it's showing delivered, follow these steps:- Check around your property, including back and side doors, mailboxes, and porches. The carrier may have hidden it for security.- Consult with all individuals at the delivery address—family members, roommates, friends, guests, or visitors. Often, the package is set aside and forgotten.- For apartments, businesses, college dorms, etc., inquire with office personnel, covering different workdays if needed.- Occasionally a package is scanned as delivered before it's actually dropped off. You will normally receive the package the next day.- Ask your carrier; they often remember where they left packages.- If your carrier doesn't recall, contact your LOCAL post office with the tracking number for precise information. If you contact us, we see the same information that you see. Your local post office may have additional information.- Check with neighbors; carriers may leave packages with them.- If a signature is required, and no one was available, the carrier should leave a notice; check with your local post office. We add signature to large orders and orders with address issues.- For certain rural addresses, carriers may hold packages at the nearest post office for pick-up.- International shipments may have customs duties, taxes, or require a signature. Contact local customs and/or post office for details.

Question 14

Can I add to, change, or cancel my order?

Accepted Answer

Maybe! We ship within one business day and 20% of our orders ship on the same day they were ordered.If we haven't shipped your order yet, YES, we are happy to make changes!Your best bet is to BOTH email and text us at 407-634-6181 with your order number as soon as possible. You can also try calling us at 407-236-7878. Leave a message if you don't get us.

Question 15

My order arrive damaged or incorrect. What now?

Accepted Answer

Yikes! That's no fun. Sorry for the inconvenience. Email us right away with your order number and specifics so we can get it corrected. Feel free to send pictures. We'll contact you as soon as possible.

Question 16

Do I have to pay sale tax?

Accepted Answer

Any order shipped within the state of Florida will incur a 6.5% sale tax unless a valid Florida resale or tax exempt certificate is provided.If you have a tax exempt certificate, if must be emailed to us in a PDF, jpg, or png format.

Question 17

What is your exchange and return policy?

Accepted Answer

We happily accept returns and exchanges up to 30 days from the original delivery date.- Orders placed after November 1 have an extended return/exchange date of January 31.- Exchanges ship back to you at no additional cost (USA)Please check our complete return/refund/exchange policy here.

Question 18

How do I use a promo code?

Accepted Answer

We do not have a promo code box on the cart, but you can input the code BEFORE you pay at checkout. Simply input the promo code in the promo code box at checkout.

Question 19

Do I have to have an account to purchase?

Accepted Answer

Great news! You don't need an account to make a purchase - guest checkout is always available. However, creating an account is quick and comes with some awesome perks: easy reorders, hassle-free returns and exchanges, access to your order history, and seamless eBook downloads. It's a great way to enhance your shopping experience!

Question 20

I can't remember my password. What do I do?

Accepted Answer

Click on the "Lost Password" link  and follow the prompts to reset your password.

Question 21

How do I edit my address or other information?

Accepted Answer

Click on the account icon on the top right of the website. Open the "Profile & Addresses" tab and make any changes you'd like.While there, you can add your birthday and a profile picture if you want! We love seeing our customers faces!

Question 22

How do I create an account?

Accepted Answer

You'll be asked to create an account when you checkout.If you want to create an account without buying something, just click the account icon in the top right corner of the website and follow the prompts.

Question 23

Where is my gift card/certificate and how do I use it?

Accepted Answer

You should have an email that contains your unique gift card code.During checkout, simply enter the unique gift card code in the Gift Card field. Codes are not case sensitive.Gift card balances are applied to the total value of an order, which can include taxes and shipping.

Question 24

Do you have a retail store? Can I come see you?

Accepted Answer

Maybe! We no longer have a retail store, but we do have a henna studio at our Otlando office where we offer order pickup and henna done by Jody.Both getting henna and order pickup require appointments.Orlando order pickup info is here.Getting henna done by Jody is here.

Question 25

Do you offer wholesale or bulk discounts?

Accepted Answer

We like to reward larger-than-typical orders with unbeatable discounts. Many of our products feature quantity discounts, automatically applied during checkout.Complete details are on our Bulk Discounts page.

Question 26

Where are the shoes, bangles, bindi, and earrings?

Accepted Answer

To streamline our offerings and make your henna shopping experience even better, all of our fabulous bangles, khussa shoes, and earrings are heading over to our Etsy store, GlassBangleBazaar.We are still in the progress of migrating our entire stock over, so don't hesitate to contact us if you are looking for something specific.

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